top of page

Interpretation and Definitions

Interpretation

The words in this document with capitalized initial letters have meanings as defined below. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of this Refund Policy:

  • Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to FF Group LLC, located at 8 The Green Ste B, Dover, DE 19901.

  • Service refers to the dispatch and logistics management services provided by the Company.

  • Website refers to FF Group LLC’s website, accessible at dispatchff.com.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Service Refund Rights

You are entitled to request a refund for Our Service within seven (7) days of the Service initiation date if you are unsatisfied with the level of service provided.

The deadline for requesting a refund is seven (7) days from the date on which the Service was initiated.

To exercise Your right for a refund, please inform Us of Your decision through a clear statement. You can inform Us by:

We will process approved refunds within three (3) days of confirming eligibility and approval. Refunds will be issued using the same payment method originally used by You, and You will not incur any fees for this reimbursement.

Conditions for Refunds

To be eligible for a refund, please ensure that:

  • The refund request is made within seven (7) days of the Service initiation date.

  • The request provides clear reasons for the dissatisfaction with Our Service.

The following circumstances may not be eligible for refunds:

  • Services rendered in full or completed as per the agreed-upon terms.

  • Situations where third-party actions or factors beyond Our control affected the service outcome.

We reserve the right to review and approve refunds on a case-by-case basis, ensuring compliance with the conditions listed above.

Contact Us

If you have any questions regarding our Refund Policy, please contact us:

bottom of page
Consent Preferences